1. GENERAL PROVISIONS

These purchase and sale rules (hereinafter referred to as the Rules) are determined by the person purchasing the goods
in the www.e-serpantinas.com electronic store (hereinafter - the Buyer), and UAB "Serpantinas"
(hereinafter - the Seller) mutual rights, duties and responsibilities, when the Buyer purchases goods in the electronic store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules.

2. MOMENT OF CONCLUSION OF PURCHASE AND SALE AGREEMENT

2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment the Buyer, having created a shopping cart in the online store, specified the delivery address and contact phone, selected the payment method and familiarized himself with these Rules, clicks the "Confirm order and pay" button, and is valid until full fulfillment of obligations under this contract. In cases where the Buyer does not agree with all or a certain part of the Rules, he must not place the order.
2.2. Every contract concluded between the Buyer and the Seller is stored in the www.e-serpantinas.com database.

3. BUYER'S RIGHTS

3.1. The buyer has the right to buy goods in the electronic store in accordance with these Rules and the legal acts of the Republic of Lithuania.
3.2. The buyer (user) has the right, after stating the reason, to refuse the contract for the purchase and sale of goods concluded in the online store with the Seller, except in cases where the purchase package, purchase or purchase documents are lost, after notifying the Seller in writing within 7 working days from the day of delivery of the goods .
3.3. The buyer has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

4. OBLIGATIONS OF THE BUYER

4.1. The buyer must pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using his online bank, or by making a payment from any other bank to the Seller's account specified in "Contacts" or in the account created at the time of shopping.
4.2. If the data provided in the Buyer's registration form changes, the Buyer must update it immediately.
4.3. The buyer must transfer the payment to the bank account specified by the seller within two working days after clicking the "Confirm order and pay" button. Without the payment order, the Seller has the right to consider that the Buyer has abandoned the purchase and sale agreement.
The Seller undertakes to execute the purchase and sale agreement only when the Seller receives a notification from the bank about the completed payment for the selected goods.
4.4. The buyer must comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.

5. SELLER'S RIGHTS

5.1. If the Buyer tries to harm the work or stable operation of the electronic store, the Seller may limit, suspend (terminate) his access to the electronic store without prior warning and is not responsible for any related losses of the Buyer.
5.2. The seller has the right to unilaterally change these Rules by publishing them on the website of the online store. Changes take effect from the moment of publication for all transactions concluded after publication.
5.3. The seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

6. OBLIGATIONS OF THE SELLER

6.1. The seller undertakes to make efforts to enable the buyer to properly use the services provided by the electronic store. The seller does not make any guarantees that the electronic store will operate without interruption.
6.2. If an Order is submitted for a Product for which an incorrect price is entered on the Website due to the fault of the service department or a server error, the Order will be canceled or changed, and the buyer will be notified.
6.3. The seller undertakes to comply with other requirements set forth in these Rules.

7. DELIVERY OF GOODS

7.1. The goods are delivered at the expense of the Buyer by the transport company UAB "NĖGĖ".
7.2. Delivery in the Republic of Lithuania except Neringa from 2020. March 25 when buying less than €50, delivery costs €4.01. Delivery is free when purchasing goods for more than 50 EUR.
7.3. Delivery service is free.
7.4. Usually, the goods are delivered to the address specified by the Buyer within 1-4 working days from the receipt of payment for the goods and the transportation of the goods, if the goods are in the Seller's warehouse. The Seller does not guarantee that the goods will be delivered within the period specified in the previous sentence in all cases, especially if the ordered goods are not in the Seller's warehouses. The goods are delivered throughout the territory of the Republic of Lithuania, including the Curonian Spit (an additional charge of €46.65 applies).
7.6. During the delivery of the shipment, the Buyer or, depending on the case, the Buyer's representative must check the condition of the package, the quantity, quality and assortment of the goods together with the representative of the transport company.
7.6.1. If a violation of the package of the shipment, a discrepancy (s) in the quantity, quality, assortment of the goods is detected, the Buyer or, depending on the case, the Buyer's representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or, depending on the case, the Buyer's representative, fills out a special shipment inspection report, which indicates the violations found.
7.6.2. After determining the discrepancy in the quantity, quality, assortment of the goods. The buyer must immediately inform the seller about the discrepancy.
7.6.3. After the Buyer or, depending on the case, the Buyer's representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation without comments, it is considered that the goods were delivered in the undamaged package of the shipment, the quantity, quality, assortment of the goods comply with the terms of the purchase and sale agreement, additional services , specified in the data logger or on the paper delivery confirmation, have been properly carried out unless proven otherwise.
7.7. Upon delivery and delivery of the goods to the address specified by the Buyer, the goods are considered to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who accepted the goods at the specified address. If the goods are not delivered within the planned delivery period, the Buyer immediately informs the Seller about this.
7.8. If the goods will not be accepted by the Buyer, the Buyer must specify the data of the person who will accept the goods when filling in the delivery information of the order.

8. LIABILITY

8.1. The buyer is responsible for the correctness of the data provided in the registration form. The buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
8.2. The parties are responsible for the violation of the purchase and sale contract concluded using the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
8.3. Taking into account Article 8 of the Electronic Signature Law of the Republic of Lithuania. on the 3rd provisions, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the electronic store with the login data (identification code) of the electronic store shall have Article 8 of the Electronic Signature Law. 1 d. established legal power of an electronic signature (i.e. has the same legal power as a signature in written documents and is admissible as a means of evidence in court). The buyer must keep his login data to the online store and not disclose them, ensure that the data is known only to him and only he uses the data, not to transfer or otherwise enable other persons to get acquainted with or use the data. If there is a suspicion that the login data could have been obtained by another person, immediately notify the Seller about it, as well as immediately inform the Seller about the violation or disclosure of the login data to the electronic store. All actions performed using the Buyer's identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
8.4. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller's online store.
8.5. The seller is not responsible for the fact that the photos or drawings of the goods in the online store do not correspond to the actual size, shape and color of the goods, since the photos and drawings of the products are examples.

9. PROCESSING OF PERSONAL DATA

9.1. By pressing the button "Confirm the rules for the purchase of goods", the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree to provide the Seller with his personal data specified in these Rules and the registration form and does not object to the personal data provided by the Buyer and/or his representatives The seller would manage for the purpose of online shopping.
9.2. By pressing the button "Confirm the rules for the purchase of goods", the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree that the personal data of the Buyer and/or his representatives provided by the Buyer and/or his representatives will be provided to third parties selected by the Seller , to be processed by them for the purpose of online shopping, as discussed in the next point.
9.3. By pressing the button "Approve the rules for the purchase of goods", the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree to present one of the personal identification documents to the Seller and/or to the third person who delivered the goods at the Seller's direction when collecting the goods at the place of goods collection: passport, identity card, driver's license of a new model, in order to properly identify the Buyer and/or his representatives for the purpose of online shopping.
9.4. By ticking the item "I agree with the rules for the purchase of goods" or "CONFIRMATION OF THE RULES", the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree that the personal data of the Buyer and/or his representatives provided to the Seller will be processed by the Seller for the purpose of direct marketing . The Seller indicates that the Seller will not process the personal codes of the Buyer (if he is a natural person) and his representatives for the purpose of direct marketing.
9.5. By ticking the item "I agree with the rules for the purchase of goods" or "CONFIRMATION OF THE RULES", the Buyer indicates that he and/or his representatives (the Buyer has the consent of his representatives) agree that their personal data provided to the Seller will be provided to third parties selected by the Seller in order to they would process them for direct marketing purposes, as discussed in the next sentence. By ticking the item "I agree with the rules for the purchase of goods" or "CONFIRMATION OF THE RULES", the Buyer indicates that he and/or his representatives (the Buyer has the consent of his representatives) agree to receive information and advertising materials about services, goods from the Seller and/or by third parties chosen by him, specified in the registration form and/or at another address provided by the Buyer, his representatives, by a call to the specified mobile phone number, by e-mail.
9.6. By pressing the button "Approve the rules for the purchase of goods", the Buyer confirms that he (if the Buyer is a natural person) and his representatives are informed about their right to access their personal data processed by the Seller and how they are processed, demand correction, destruction of their personal data or to stop the processing of their personal data when the data is processed in violation of the provisions of the law, to object to the processing of their personal data for any of the purposes.
9.7. By pressing the button "Confirm the rules for the purchase of goods", the Buyer confirms that he and his representatives know that they have the right to refuse to submit their personal data, but understand that personal data are necessary and necessary in order to unambiguously identify the Buyer and/or his representatives for the purposes of online shopping, and without providing personal data and/or not consenting to their processing for the purpose of online shopping, will not be able to conclude and/or execute the contract.

10. SENDING INFORMATION

10.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form.
10.2. The Buyer sends all messages and questions to the address specified in the "Contacts" section of the Seller's e-store.

11. YOU CAN SUBMIT A REQUEST/COMPLAINT REGARDING GOODS OR SERVICES PURCHASED FROM THE COMPANY

11.1. To the State Office for the Protection of Consumer Rights (Vilniaus St. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 8 5 262 67 51, fax (8 5) 279 1466, on the website www.vvtat.lt (yes (also for territorial units of the State Consumer Rights Protection Service in the regions) - whether to fill out the application form on the EGS platform http://ec.europa.eu/odr/ or in the Consumer Rights Information System (VTIS)"

12. FINAL PROVISIONS

12.1. These Rules do not limit the Buyer's (user's) rights established in the legal acts of the Republic of Lithuania, including the rights after purchasing a product or service of inappropriate quality.
11.2. All disputes arising out of or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved by negotiation. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.